Partnership
CEO of Crystal Service
“Outsourcing (or outsourcing) is in the former market a method of managing and executing services through a person external to the company, with a substantial emptying of internal functions, and consequent mitigation of the client's responsibilities, in order to achieve a better final result in operational and economic performance terms.
This consolidated and general definition, however, does not reflect Our values. We are not talking about outsourcing but about partnership in its most genuine sense (literally friendship), because we consider the companies in the network to be our sisters and the accommodation facilities to be sincere friends.”
General Manager
“We wish to make the Partner perceive, in every contact (from the simple preliminary and non-binding request for information to the subsequent possible phases of planning the Global service and its execution) that he has met a person who has at heart his intimate and real satisfaction for the services purchased, beyond the aspects of pure economic convenience, or as we prefer to define them of greater economic advantage. This is because the values which inform our conduct, enshrined in the company Code of Ethics, require, in addition to maximum clarity, punctuality and transparency in every phase of the relationship with the Partner, the presentation of project solutions that are not only complete according to the needs shared under the operational performance profile but above all based on the best combination between quality and price of the services offered.” Partner can never be separated from the high quality of the services provided;
È CONSOLIDATA, INFATTI, IN NOI LA DUPLICE CONVINZIONE:
-
che un elevato livello di soddisfazione del Partner non potrà mai essere slegato da un’elevata qualità dei servizi forniti;
-
that the obsessive search for the lowest price, stimulated by the ever-increasing competitive pressure and the general economic contraction of recent years, is only apparently indicative of cost rationalization and growth, but which in essence is a harbinger of negative repercussions (the mind immediately goes to the harmful effects that a non-positive review on some websites resulting from the poor quality of the services offered can have) and therefore often causes a further contraction in the productivity of the individual company and recession of the entire system.